Return Policy

Cancellation and Return Policy

How can I cancel my order?

You can cancel the order by calling our customer support for KURNOOL +91-9966034535 or ping us on chat. We will not be able to cancel the order once it is out for delivery.

Can I edit my order?

Yes you can edit the order by calling our customer support for KURNOOL +91-9966034535 or ping us on chat within 5 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.

Note:

• The partial refund cannot be accepted once your order is sent for processing.
• Any modification on the order, the existing order will be cancelled and replaced with the new order number.

Delivery

Is there a minimum order?

Yes, there is an minimum bill value of Rs.149 excluding delivery charges.

Delivery charges

We charge a nominal fee of upto Rs.29 for all scheduled orders

For Kurnool’s store's

• Slot 1 - 07:00 am to 08:00 am
• Slot 2 - 08:00 am to 09:00 am
• Slot 3 - 09:00 am to 10:00 am
• Slot 4 - 10:00 am to 11:00 am
• Slot 5 - 11:00 am to 12:00 pm
• Slot 6 - 12:00 pm to 01:00 pm
• Slot 7 - 01:00 pm to 02:00 pm
• Slot 8 - 04:00 pm to 05:00 pm
• Slot 9 - 05:00 pm to 06:00 pm
• Slot10 - 06:00 pm to 07:00 pm
• Slot11 - 07:00 pm to 08:00 pm
• Slot12 – 08:00 pm to 09:00 pm

Note: To avail schedule delivery, the customer has to place the order 10 mins prior to the slot timing starts.

What are your delivery timings?

We deliver every day of the week from 07:00am – 09:00pm.

Do I need to register or create an account before making a purchase?

You are free to browse our site, but when we deliver, we need to know who you are and where you stay. Therefore, we need you to register before making your purchase.

Hassle free COD orders

How can I use the UPI option?

Once the delivery executive reach your location, you can ask him to show the QR code from his fyso rider app, you can just scan the QR code using Google pay/Phone pay/PayTM for paying the amount and enjoy the Hassle free COD.

Online payment

Is my credit card information safe on your site?

Absolutely. All online payment related transactions are carried out through the secure payment gateway and are Payment Card Industry Certified (PCI DSS Certified).

Will I be charged any additional fee for using online payment option?

No, we don’t charge any additional fee.

My bank is not listed in the online payment option, how do I pay?

You can try paying through your Credit/Debit card, Online Wallets, PayU or through Cash on Delivery.

Reward Points Program

How it works?

• 1. Minimum 1% cashback on your orders
• 2. Shop.
• 3. Get Rewarded.
• 4. Repeat.

Terms & Conditions

• 1. All cashback related to FYSO Rewards Program and other promotions/cashback offers will be credited into your registered mobile number as FYSO Coins
• 2. Cashback will be calculated on the net order value, after deducting discounts and redeemed FYSO Coins
• Each FYSO Coin is worth Re.1
• 4. FYSO Coins worth up to 10% of sub total bill can be redeemed in all bills. (Excluding delivery charges)
• 5. FYSO reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time without prior notice.

Refer & Earn

What is the procedure for referring a friend?

• 1. Download the FYSO app
• 2. Choose the ‘Invite & Earn’ option
• 3. Invite your friends via WhatsApp, Twitter, Facebook, Messenger, Gmail or Text Message
• 4. Your friend and you get 50 FYSO Coins once your friend completes the order.

Returns, Replacements and Refunds

My item arrived damaged or defective. What should I do?

Our products undergo multiple quality check before they leave our store. However in the rare case that your order was damaged during transit, you can request for a replacement, cancellation or refund by contacting our customer support for Kurnool +91-9966034535 within 5 minutes of receiving the products.

Note : For any quality complaints. it is compulsory to hold the product in the originalpackaging for review by ourquality team. Basis product availability, we will arrange for replacement or will refund the amount to FYSO Coins wallet.

Products can only be returned if?

• 1. The package has been altered or damaged during transit.
• 2. If wrong items were delivered against your order.
• 3. Unacceptable delay in delivering the order
• 4. If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on kurnool customer support +91-9966034535.

Note: For any quality complaints. it is compulsory to hold the product in the original packagingfor review by our quality team. Basis product availability, we will arrange for replacement or will refund the amount to Tendercuts wallet.